At The Gecko Lab, we take pride in breeding and providing premium, ethically-raised crested geckos. To ensure the health, safety, and long-term wellbeing of our geckos, all live animal sales are handled with care and responsibility.

1. Live Geckos

• All sales of live crested geckos are final. Due to the nature of live animals, refunds or returns are generally not available.

• Exceptions may be considered only in cases of documented shipping damage or health issues, which must be reported within 24 hours of delivery.

• To report a concern, customers must provide photos or video evidence of the issue. After review, The Gecko Lab may offer:

  • A replacement gecko (if available),

  • A partial refund, or

  • Credit toward future projects.

• Buyer responsibility includes following proper husbandry and care guidelines immediately upon receipt of the gecko.

2. Merchandise (Non-Live Items)

• Returns are accepted within 14 days of delivery for items such as t-shirts, hoodies, and caps.

• Items must be unused, in original condition, and with all tags intact.

• Refunds will be processed after inspection and approval of the returned item.

• Shipping costs for returns are non-refundable unless the return is due to an error on our part.

3. Health & Placement Commitment

• Every gecko is vet-checked and monitored before shipment.

• We reserve the right to decline sales if we believe placement is not in the animal’s best interest.

• Proper husbandry is essential; failure to follow care instructions may affect the gecko’s health, and this does not qualify for a refund.

4. Contact & Support

If you have questions or concerns about a purchase—live gecko or merchandise—please contact us directly. Our team is committed to supporting collectors with guidance, shipping assistance, and care advice to ensure the best experience possible.